By Carla Silver, Leadership+Design
The hockey great Wayne Gretzky infamously reflected upon his uncanny and intuitive ability to imagine where the puck would go, even before it had been hit, and to skate in that direction. Most schools, except some very rare examples, tend to skate to where the puck has been going – over and over and over again – and this has mostly worked for a very long time. We call this "status quo bias." "Of course it is going to work," we think – it always has.